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Digital Support Apprentice Opportunity

12 June 2024

QA apprenticeships
Job title
Digital Support Apprentice
Reports to
Hours
37.5 hours per week, Monday to Friday
Salary
£22,308 per annum
Location
Inverness
Contract type

Responsibilities:

  • Deal with inbound and outbound customer enquiries
  • Log accurate information regarding enquiries
  • Handle and resolve customer enquiries or signpost to the correct team
  • Check ID documents
  • Review video footage of ANPR cameras
  • Decide whether a contravention has taken place
  • Negotiate and set payment plans

Required skills:

  • Customer focused
  • Good interpersonal skills
  • Excellent organisation skills
  • Excellent communication skills
  • Positive and self-motivated
  • Able to work as part of a team and on own

37.5 hours per week, Monday to Friday

Benefits:

  • 24 days annual leave, plus 6 bank holidays
  • Pension scheme (3% rising to 5% after 12 months)
  • Full training on all internal processes and procedures
  • Ongoing learning and development
  • Friendly office environment

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!