Home > Jobs > Inverness Chamber of Commerce is Recruiting - Head of Membership

Inverness Chamber of Commerce is Recruiting - Head of Membership

6 December 2023

Inverness chamber logo
Job title
Head of Membership
Reports to
Chief Executive Officer
up to £32,500 p.a. depending on experience
Contract type

Job Description and Person Specification

Job Title: Head of Membership

Salary: circa £32,500 dependent on experience per annum for a full time role (35 hours per week)

Location(s): Inverness

Contract: This is a permanent post for 35 hours per week.

Our hybrid working policy allows for a proportion of work to happen at home but we expect a minimum of 50% of hours to be spent in the office. Work at home during the first six months of employment is only allowed in exceptional circumstances.

Responsible to: Chief Executive Officer

Responsible for: Membership Manager

Overall Purpose of the Post:

The Head of Membership leads on all our interactions with our member organisations. There are two main goals:

  1. to build strong relationships with all our members, to ensure that membership is delivering value, and to help members achieve their business objectives
  2. to grow the membership of the Chamber by retaining current members and attracting new members

The membership department is responsible for account management of members and ensuring a good level of communication with each member throughout the year, therefore developing a clear understanding of each member’s needs and requirements to ensure that Inverness Chamber services provide value to them. These services might include connecting them with other members, helping to promote their business or services and, if appropriate and in line with overall Chamber policy, to help advance their business agenda to local and/or national government.

Responsibilities and Key duties

Leadership, Management, Planning & Reporting

Along with the Chief Executive, and other senior staff, develop a strategy for membership that will specifically:

increase the number of new members

improve the retention rate of existing members

agree an annual target for the overall number of members and achieve that target

improve the satisfaction level of members

ensure a minimum number of annual contact points with each member

in so far as possible ensure that each member is using services that the Chamber can offer to help achieve their business aims

improve the overall business environment in the region

review the membership benefits on a regular basis and make recommendations for their improvements

review the price of membership on an annual basis and make recommendations for changes

Day to day activities

Ensure that all members, and particularly new members, achieve the most from their membership through induction and involving them in Chamber events

Ensure that all appropriate membership administration is undertaken – including recording interactions on CRM, preparing accurate and timely invoicing for membership for execution by our finance manager and writing reports for our board on membership performance

Prospect and qualify leads and conduct sales presentations resulting in new members

Continue to build relationships with not yet renewed and lapsed members

Ensure that any members’ complaints or service delivery issues are resolved quickly

Maintain expert knowledge of all member benefits and services

Raise awareness of additional Chamber services to our membership and increase sales of these services

Represent the Chamber at events, functions and meetings, as appropriate.

Record interactions with members on social media as appropriate to promote both the member’s business and the Chamber of Commerce

Develop knowledge of all member businesses to be able to facilitate meaningful business connections

Play your role as a senior member of the Chamber of Commerce staff

Performance indicators

Increase in overall Chamber membership

Increase in member satisfaction

Improvement in member retention rates

The job description is not exhaustive, the post holder may be asked to undertake and perform other responsibilities and duties which are appropriate to the scope and seniority of the post.

All of the responsibilities and duties are to be carried out according to the Inverness Chamber of Commerce’s standards, policies and procedures.

The post will require some travel locally and regionally and will require some activity outside of normal working hours.

Person Specification


We have listed below some of the education and qualifications/ experience / skills and abilities and personal qualities we think are required to do this role. We don’t expect anyone to have all of these attributes – if you can tick the box on most of these, we would be delighted to have your application.


Our members’ businesses vary greatly in sector and scale so experience of working within a variety of business environments would be advantageous

Working within a business support organisation

Sales track record with proven experience of meeting or exceeding targets

Proven track record in business-to-business account management or relationship role

Managing a small team

Income budget management

Skills / Ability

Strong organisational skills

Strong interpersonal and verbal communication skills

Excellent communication and presentations skills in writing and in person

Good networking skills

Ability to develop effective external working partnerships

Ability to work collaboratively

Working knowledge of MS Office


Ability to work on own initiative, manage own time, prioritise and meet tight deadlines

Personable with the ability to get along with a wide range of people

The ability to connect people together

A knowledge of the Highlands of Scotland and the regions’ businesses

How to apply

You should find everything you need in the Job Description and Person Specification which can be downloaded here but if you need further information, or would like an informal conversation before applying, then please contact me at colin@inverness-chamber.co.uk

To apply please email me with your CV and a short covering letter (maximum 1000 words) which outlines why you would like to be the Inverness Chamber of Commerce Head of Membership, why you think you are suitable for the post and how your experience to date matches the person specification. The closing date for applications is Friday 15th December 2023 and initial interviews are likely to be in the week of 8th January 2024.